Returns & Exchanges

At Levin Furniture & Mattress, we want you to love your home, which is why we offer a comprehensive 7-day satisfaction guarantee on most furniture and specialized comfort trials for mattresses. If you are not completely satisfied with your purchase, our team is dedicated to facilitating a smooth return or reselection process.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 7 days of your delivery or pickup to report any issues or to start a return request for eligible items.

• 2.
  Prepare for Inspection

  Ensure that all items are in original, showroom condition; please note that mattresses must be used with a protector and kept for a minimum trial period before an exchange can be processed.

• 3.
  Schedule Pickup or Drop-off

  Once approved, coordinate with our logistics team to schedule a professional pickup service (delivery fees may apply) or return smaller accessories directly to your local showroom.

• 4.
  Receive Refund or Credit

  After our warehouse team inspects and processes the returned merchandise, a refund will be issued to your original payment method, minus any applicable restocking or delivery fees.